Return & Refund Policy
At Enginexia, customer satisfaction and transparent service are our priorities. This Return & Refund Policy explains eligibility, timelines, procedures, and conditions for product returns, exchanges, cancellations, and refunds.
Return Eligibility
Customers may request a return within the eligible return period after delivery, provided the item meets the conditions below.
- Unused and uninstalled products only
- Original packaging must be included
- No physical damage or missing components
- Proof of purchase required
Return Window
Eligible products can be returned within the specified timeframe from the delivery date.
- 14-Day return period
- Applies after confirmed delivery
- Late requests may not qualify
- Business days may apply
Non-Returnable Items
Certain products are not eligible for return due to customization, installation, or usage conditions.
- Installed or used turbo systems
- Custom-built performance products
- Damaged or modified items
- Clearance or final-sale products
Refund Processing
Approved refunds are processed back to the original payment method after inspection and approval.
- Inspection required before approval
- Refund issued to original payment method
- Processing may take 1-3 business days
- Shipping fees may be non-refundable
Order Cancellation
Orders may be canceled before shipment processing begins. Once shipped, standard return conditions apply.
- Cancellation before shipment only
- Processed orders may not qualify
- Custom orders cannot be canceled
- Refund timing depends on payment provider
Damaged or Incorrect Orders
Customers should report damaged, defective, or incorrect items immediately after delivery.
- Report issues within 48 hours
- Provide photos/videos of packaging
- Replacement or refund evaluation available
- Technical review may be required
How Returns Work
Submit Request
Contact support with your order number and return reason.
Approval Review
Our team reviews eligibility and provides return instructions.
Ship Product
Securely return the product using the approved method.
Refund Issued
Once approved, the refund is processed to your payment method.
Need Return Assistance?
Contact our customer support team for return requests, refund updates, cancellation help, or shipping issues.
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